For Jade Bradford, from Hertfordshire, it was a life-long dream to attend Hay Festival.
She says interacting with chatbots on character.ai got her through a really dark period, as they gave her coping strategies and were available for 24 hours a day."I'm not from an openly emotional family - if you had a problem, you just got on with it.
"The fact that this is not a real person is so much easier to handle."People around the world have shared their private thoughts and experiences with AI chatbots, even though they are widely acknowledged as inferior to seeking professional advice. Character.ai itself tells its users: "This is an AI chatbot and not a real person. Treat everything it says as fiction. What is said should not be relied upon as fact or advice."But in extreme examples chatbots have been accused of giving harmful advice.
Character.ai is currently the subject of legal action from a mother whose 14-year-old son took his own life after reportedly becoming obsessed with one of its AI characters. According to transcripts of their chats in court filings he discussed ending his life with the chatbot. In a final conversation he told the chatbot he was "coming home" - and it allegedly encouraged him to do so "as soon as possible".Character.ai has denied the suit's allegations.
And in 2023, the National Eating Disorder Association replaced its live helpline with a chatbot, but later had to suspend it over claims the bot was recommending calorie restriction.
In April 2024 alone, nearly 426,000 mental health referrals were made in England - a rise of 40% in five years. An estimated one million people are also waiting to access mental health services, and private therapy can be prohibitively expensive (costs vary greatly, but the British Association for Counselling and Psychotherapy reports on average people spend £40 to £50 an hour).Sir Nick Clegg, former president of global affairs at Meta, is among those broadly supportive of the bill, arguing that asking permission from all copyright holders would "kill the AI industry in this country".
Those against include Baroness Beeban Kidron, a crossbench peer and former film director, best known for making films such as Bridget Jones: The Edge of Reason.She says ministers would be "knowingly throwing UK designers, artists, authors, musicians, media and nascent AI companies under the bus" if they don't move to protect their output from what she describes as "state sanctioned theft" from a UK industry worth £124bn.
which includes Technology Secretary Peter Kyle giving a report to the House of Commons about the impact of the new law on the creative industries, three months after it comes into force, if it doesn't change.Mr Kyle also appears to have changed his views about UK copyright law.